How to Spot?
This trouble maker creates some of the most recognised symptoms in the staff : rumours & gossip being spread, no curiosity in their business or their future, do nothing to identify innovation or new ideas, do not have strong communicational relationship with their manager.
How to get rid of?
Don’t worry, there are many solutions to this problem – here are a few
Staff will understand the importance of what they do when they see their fit in the big picture
Regular feedback on performance is always crucial
Empower staff to make a difference for customers - don’t tie them to unmovable rules & processes