Fred's challenge

Meet Fred – he works blooming hard running an organisation that that provides a range of services to hundreds of thousands of customers every year. However, he currently has a problem!
He has always been really proud about the experience his company gives to his favourite people, his customers – however he has noticed that a number of customer based KPI’s are deteriorating and he has become worried.

As he has taken a closer look around his business, he’s seen things lurking in the shadows and heard mysterious noises coming out of cupboards, lockers and dusty drawers. Having investigated closer, he has realised his business has been invaded by some real nasties and he’s going to have his hands full trying to deal with them.
To help others who face similar challenges, we’ve helped Fred describe his monsters including how to spot each one and most importantly, get rid of them!

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