_: Found it.............The Easy Rider

After much searching around Fred's business, we have finally tracked down the 7th monster.

So let's meet The Easy Rider.

How to Spot?

This grisly gremlin will try to disguise itself behind an image of hard work and efficiency. However, little do you know that they are cutting corners and performing the bare minimum at every stage of the process. They will always suggest a simple option regardless of the query, and have no interest in pushing themselves or learning new things which may increase their workload.

How to get rid of?

-Keep your eyes open to those who resist change and new opportunities

-A good way to encourage and attract employees who want to learn and grow is by offering incentives such as, training opportunities, pay rises, promotions or rewarded behaviour.

About the Storytellers

“If history were taught in the form of stories, it would never be forgotten.”

- Rudyard Kipling

Storytelling is as old as mankind and yet still has a very powerful part to play in modern day business. As we use IT solutions to deliver tables, graphs and charts quickly, there is a danger we will lose the skill of human language and the ability to bring different facts together into a single coherent string that takes the audience on a journey which informs and entertains.

The monsters were developed to demonstrates one of our storytelling approaches that shows how insights and ideas about tackling Customer Experience challenges can be presented in quite a different way to the norm.

Our experience of working client side has been that storytelling is a brilliant way to get across to front line teams, the key things to remember in order to deliver a great service.

So if you fancy banishing the CEM’s that might exist in your organisation, we’ll be happy to talk through more of the process we used to create them and how we could use them to help your organisation.

Found it.............The Easy Rider

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